Wagibet Privacy Policy

At Wagibet Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Wagibet Privacy Policy explains what information we collect, why we collect it, how we use and store it, and what rights you have as a player at Wagibet Casino. By creating an account or using our services, you agree to the practices described below.

Information We Collect

When you register, deposit, play or contact us, we collect several categories of personal data. Our Wagibet platform gathers registration details such as your name, date of birth, email address, phone number and country of residence. We at Wagibet Casino also collect financial information connected to your deposits and withdrawals, including payment method details, wallet addresses for Bitcoin and Tether transactions, and transaction history.

We collect identity verification documents during KYC, such as government-issued ID, proof of address and payment ownership confirmation
We track gameplay activity, including games played, wagers placed, bonus usage and session duration
We record technical data such as IP address, device type, browser and operating system
We log communications you send to our support team via live chat or e-mail

Our Wagibet systems may also record your registered phone number for KYC verification calls, as outlined in our customer support procedures.

How We Use Your Data

We at Wagibet use the information we collect to operate our casino, process transactions, prevent fraud and comply with our licensing obligations under the Gaming Board of Anjouan. Here at Wagibet, we use your data to verify your identity, confirm that you meet minimum deposit and withdrawal requirements, and manage your VIP Club progress, bonus eligibility and loyalty points.

We use your data to process deposits and withdrawals, including applying the correct withdrawal limits based on your account status and VIP level
Our team uses your information to detect bonus abuse, including VPN use, which we do not permit under our terms
We use contact details to send service messages, promotional offers and bonus notifications, where you have not opted out
We use gameplay data to calculate wagering contribution, cashback and tournament standings

Our Wagibet Casino also relies on your data to fulfil KYC obligations; you must complete verification within 72 hours of our request, and the review itself may take up to 7 business days.

Legal Basis and Third-Party Sharing

We process your data based on contractual necessity, legal obligation and legitimate business interest. At Wagibet Casino, we may share your information with payment providers, identity verification services, regulatory authorities and professional advisers where required. We do not sell your personal data to third parties for marketing purposes.

We share data with payment processors such as Interac, Visa, Mastercard, MiFinity, Flexepin and blockchain networks to complete deposits and withdrawals
We may disclose information to the Gaming Board of Anjouan or other regulators upon lawful request
We share limited data with anti-fraud and KYC verification partners
We may disclose information where required by law enforcement or court order

Deposit, withdrawal, exchange, network, blockchain and banking fees connected to your transactions are borne by you, and any data required to calculate these fees is processed as part of this sharing.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, accounting and regulatory requirements. Our Wagibet retention practices also cover records needed to resolve disputes, investigate bonus abuse or respond to regulatory inquiries. Where you request account closure or self-exclusion, we retain your data as required by law even though your account access is restricted.

Your Rights

You have rights regarding the personal data we hold about you. At Wagibet, we aim to make these rights easy to exercise through our support channels.

You may request access to the personal data we hold about you
You may request correction of inaccurate or incomplete information
You may request deletion of your data, subject to our legal retention obligations
You may object to certain processing, including marketing communications
You may request a copy of your data in a portable format

To exercise any of these rights, you can contact us at [email protected]. Our Wagibet support team is available via live chat 24/7 in English and French, and we will respond to your request within a reasonable timeframe.

Self-Exclusion and Responsible Gaming Data

If you request self-exclusion, we process this request by e-mail and apply a minimum exclusion period of six months. We at Wagibet retain the necessary records to ensure your account cannot be reactivated before this period expires, in line with our responsible gaming commitments.

Cookies and Tracking Technologies

Our Wagibet website uses cookies and similar technologies to operate correctly, remember your preferences, and analyse how our casino wagibet platform is used. We use this data to improve performance across desktop web, mobile web and our PWA application. For full details, please refer to our separate Cookie Policy.

Data Security

We implement technical and organisational measures designed to protect your personal data from unauthorised access, loss or misuse. Our Wagibet infrastructure applies encryption, access controls and monitoring to safeguard sensitive information, including KYC documents and payment details. While we take reasonable steps to protect your data, no system is entirely secure, and you should also take care to protect your own login credentials.

International Data Transfers

Because Wagibet Casino operates under a licence issued in Anjouan, Union of Comoros, and is owned by Innovista Limitada in Costa Rica, your data may be transferred and processed outside your country of residence. We ensure that any such transfer is subject to appropriate safeguards consistent with applicable data protection standards.

Restricted Jurisdictions

We do not knowingly collect or process personal data from residents of restricted countries, including Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and jurisdictions on the FATF blacklist. If we discover that an account has been opened from a restricted location, we reserve the right to suspend the account and restrict further processing beyond what is necessary to resolve the matter.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Wagibet Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our casino wagibet platform after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this policy or how we handle your personal data, please contact our support team at [email protected] or through live chat, available 24/7. We at Wagibet are committed to addressing your privacy concerns promptly and transparently.